Troubleshooting - I Can't Log In

"Account Not Found" Message at Login

To log in to your Med-Challenger account, you need to enter your correct username and password.

On the login screen @, the following message may appear if your account is not located or the login parameters do not match what is on file exactly:

"Sorry, we couldn't match the credentials you entered with a valid account. Please double check and try again. Remember that your password must be at least 8 characters long, and contain at least one number and uppercase letter."

no valid account

Figure: Account Not Found Message at Login - Note the green "Forgot password?" link.

What to do.

Double-Check the Information

If you have an active account, please make sure you are entering your account username and password correctly.

Please keep in mind that passwords are case-sensitive.

Forgotten Username

Typically - for individual, personal education accounts - your username will be the email address you used during initial account creation. 

However, there are cases where your username may be something other than your usual email.

  • Faculty account at a group program
  • Student account tied to a group program
  • A long-time user of Med-Challenger (pre-2010)

If you cannot remember your username, please locate the original email received from "Med-Challenger" to double-check your login credentials.  Otherwise, please contact customer support via the contacts below.

Forgotten Password

If have the correct username, but have forgotten your password, use the Forgot Password link on the Login screen to reset your password.  Please check your junk mail folders for the password reset email.

Please keep in mind that passwords are case-sensitive.

Need additional support?

If you are still having problems, you can request support from a live support representative.

Request Support

If your request is received when our offices are closed, a response will be provided the next available business day we are open.

We can also be contacted by phone at 800-676-0822, Option 2, during regular business hours (8 AM - 5 PM Central Time, Monday - Friday excepting holidays.)

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