Troubleshooting - Clear Browser Cache

How to clear your browser's cache.

What to do.

Know what brand of browser you are using.

Don't know which Web browser you have?  Click here.

Please select the link below for the Web browser that you are using.

Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/manage-delete-browsing-history-internet-explorer#ie=ie-11

Note: The cache file in IE is listed as Temporary Internet Files in Internet Explorer.

Tip: Keep the following IE items checked:

  • Preserve Favorites website data
  • Temporary Internet files and website files
  • Cookies and website data

All others may be unchecked.

In other browsers, it may be listed as cookies and data. This is the one to select if the word 'cache' is not listed.

Mozilla Firefox: http://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Apple Safari: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac

Google Chrome:https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Edge:  https://kb.wisc.edu/helpdesk/page.php?id=54747

If you have additional questions or experience any difficulties, please submit our Support Form or contact us by phone at 1-800-676-0822 (option 2). We offer free, live, US-based support Mon – Fri, 8am – 5pm CT.

browser cache diagram

Figure: What is a browser cache?

Need additional support?

If you are still having problems, you can request support from a live support representative.

Request Support

If your request is received when our offices are closed, a response will be provided the next available business day we are open.

We can also be contacted by phone at 800-676-0822, Option 2, during regular business hours (8 AM - 5 PM Central Time, Monday - Friday excepting holidays.)

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