Policy - Refund PolicyProduct Refunds, Qualifying Terms & Limits
It's all good...
We want you happy.
At Med-Challenger, we stand behind the excellence of our products. Over 20,000 satisfied customers, more than 4,500 hours of accredited CME coursework, and over two decades in business are testaments to our reputation. If you are considering a Med-Challenger product, we invite you to contact us for a 3 day free trial of the full product. We encourage all potential clients to carefully review a full product trial prior to purchasing to determine if the product will suit their needs and fit well with their individual computing environment.
If you do purchase a Med-Challenger product and are not 100% satisfied, simply contact us within thirty (30) days of your purchase or subscription renewal date for a full refund.
The following products are ineligible for refund:
- Purchases made by buyers in locations outside of the United States.
- Purchases made by independent resellers or distributors or any other company other than directly through the Challenger Corporation.
- Purchases which include an incentive, such as a tablet, gift card, or journal subscription.
To request a refund, including those qualifying under our Boards-Pass-Guarantee, simply call Challenger at 800-686-0822 (option 2) Monday – Friday, from 8 AM to 5 PM CST. Someone will work with you to get the request submitted on your behalf. You may also submit our support form.
Refunds are typically issued within a week and are issued in the manner in which we received payment. So, if payment was made via a credit card, the refund will be issued to that same card; if payment was made by check, after our bank’s recommended clearing period, the refund will be issued to same payee. Med-Challenger reserves the right to request additional information or documentation.
Note: Where non-Challenger (third-party) products are featured in offers, Challenger is not responsible for the performance or warranties of third party products. Due to the unique nature of these offerings and any dependence on third-party hardware and software, all sales are final.
Need additional support?
If you are still having problems, you can request support from a live support representative.
If your request is received when our offices are closed, a response will be provided the next available business day we are open.
We can also be contacted by phone at 800-676-0822, Option 2, during regular business hours (8 AM - 5 PM Central Time, Monday - Friday excepting holidays.)