Accounts - How to change your Account Password

Changing the password of your online account.

How to Change your Med-Challenger Account Password

While your username cannot be changed, it's easy to change your password.

NOTE: If you do not have your password, or have lost it, please see our article on How to Retrieve your Password. (Hint: There's a "forgot password" link on the login screen.)

If you know your current password...

Once logged in, you can access your user profile information by clicking the Profile icon located in the UPPER RIGHT CORNER of your screen.

Account-How-to-change-your-password-profile icon

Click your name.

This will open your Profile.


Enter the new password you wish to use.

Please note that the passwords must contain:

  • at least 8 characters
  • at least 1 number (numeral)
  • at least 1 uppercase letter

Confirm & Update

Confirm the password and click Update Password.

Account-How-to-change-your-password-change password field

Need additional support?

If you are still having problems, you can request support from a live support representative.

Request Support

If your request is received when our offices are closed, a response will be provided the next available business day we are open.

We can also be contacted by phone at 800-676-0822, Option 2, during regular business hours (8 AM - 5 PM Central Time, Monday - Friday excepting holidays.)

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