Frequently Asked Questions

Med-Challenger FAQs

Med-Challenger FAQs are designed to answer the most frequently asked questions regarding Med-Challenger products and services. Additional information, tutorials, and user guides can be found in our 24/7 online Support Library.

See Support Library

What medical specialties do you support?

Med-Challenger's products service all levels of medical professionals across all major medical specialties. Our personal education platform and products are designed to help individuals stay current, ace exams, and fulfill recurring MOC requirements easily every year - over an entire medical career. We also provide group education management systems (i.e. up-to-date content + assessment (testing) + remediation + digital assignments + performance tracking + reports and more) for group medical education programs, clinical groups, and other healthcare quality improvement applications.

Do you offer a free trial?

Of course! You can FULL TRIAL any personal education products for 72 hours. All you need is a Med-Challenger account. You can create one free here. If you are interested in group medical education systems for academic training or staff quality improvement, contact us or call 1-800-676-0822 for a free walk-through webinar. All accounts can play our weekly CME Quick Quiz absolutely free - no purchase necessary.

Can I use Med-Challenger on mobile devices?

What are your system requirements?

How do I purchase?

It's simple. Create a free account. Or login. You need an account to purchase. If you don't have an account, you'll create one in the purchase process.

Your single Med-Challenger account will house all of your purchased assets (just one login!). Assets will be added to your account once you have purchased a product.

There are Full Trial and Add to Cart (Purchase) links on all product information pages on this site.

You can also start trials or purchase directly within our portal store (Med-Challenger account required).

You can also call 1-800-676-0822 or contact us for assistance.

How long is my purchase good for?

Well...from one year to life, really. Med-Challenger purchases are one-time only meaning you never have to re-buy our products at price ever again. All products provide a full year of access (Premium Membership) out-of-the-box. With active Premium Membership, you'll have access to all tools and content - including free updates. Products remain in your account forever - you simply renew access to all of your purchased assets once a year. All of your Med-Challenger assets continue to be updated and available throughout your active Premium Membership.

What do your products do?

Med-Challenger products do multiple things.

Board Exam Preparation
Fulfillment of CME Credit Requirements
Anytime Knowledge Self-Assessment & Remediation for Lifelong Practice Quality
Annual MOC Requirements
Ongoing Clinical News and Content Updates
Group Education Management for Academic Institutions and Healthcare Orgs

We're not just "boards" or a "Q bank." We're the best exam review and largest QBank with all of the latest learning tools and quality of life efficiencies medical practitioners need today to maintain and improve their knowledge, practice quality care, and maintain their professional certification standing.

Try it free, email sales@chall.com or contact us.

Do you offer Group discounts?

Can I renew access to my assets without repurchasing at full price?

Yes! In fact, we offer a low-cost, all-asset, super-renewal. For only $199/yr you can renew access to EVERY Med-Challenger product in your account! That's it. One $199 renewal extends the usage of your investments for another full year! Everything! We even add new annual items free to MOC subscriptions (ABEM LLSA, ABFM MC-FP KSA) as new materials become required. You'll never be without on-call education and MOC resources again. And you'll never have to repurchase any item at full price like other vendors require.

Do you offer CME credits?

Can I add multiple products to my single account?

Do you offer product bundle discounts?

Do you offer a Pass Guarantee?

What's your Board Exam Pass Rate?

Our board exam pass-rate is roughly 99% across all major specialties based on customer-reported exam failures. It doesn't mean you'll score a 99%, it means 99 of every 100 of users that prepare with Med-Challenger routinely pass. We believe this is the best and most consistent pass-rate of any online medical education and board exam prep services given over 25 years of service and over 500,000 exam-worried practitioner served.

Beware vendors that do not understand or publish the utilization or outcomes of their products. Some vendors point at "probability of passing" widgets as their "science" but typically, exam prep use or simply answering Q&A does not provide enough data points to support those claims. Besides, they are NOT the actual exam. Talk about "pseudo science!" We rely on real world results.

Odds are, if you use Med-Challenger, you'll pass your exam. Many customers report "easy to use," "fast", and "scored higher than expected" as well. Try Med-Challenger today!

Do you offer solutions for Group Medical Education?

How do I report suspect content?

Content quality is paramount to us. That's why we place "Report Question" buttons next to every question in Practice Modes, Review Modes, and in post-Assessment answer keys. We give you the chance to add comments about your submission(s). Note - Our revision cycle is the fastest around - typically errata is addressed via expert peer-review and seamlessly corrected in a matter of 1-2 days in most cases.

How do you maintain your content and questions?

Our courses are continually reviewed by a team of board-certified medical experts in a process of double peer-review and medical proofing. Content is matched to a specialist in the respective subject or practice discipline for the most-applicable corrective measure(s). Items reported by customers via our "report question" features helps speed any required spot revisions. Overall, courses are revised completely every year, with new editions appearing when necessary due to larger changes in exam specifications, practice guidelines, etc.

Does Challenger meet WCAG success criteria?

Challenger makes reasonable efforts to follow the guidelines as put forth by the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 2.1 (Level A) in accordance with section 508 of the Americans with Disabilities Act in order to provide accessible products and user experiences for all users. Accommodations to timed assignments can be provided by faculty through the custom exam creation process. Read more.

How does a Med-Challenger account work?

Customize. Utilize. Never dies.

It really is this easy.

Get an account.

Start a free online account

Just for signing up, you'll enjoy...

A free 100-question "Express" board review question bank in your specialty with 5 free CME credits.
Ability to play our free CME Quick Quiz game, earn more free CME, and rank against peers
Access to informative CME blog articles written by our board-certified expert authors.

Start a free full trial of any full-version board review, MOC, or CME course asset. Any CME work you complete in a course will be there when you purchase it.

No credit card necessary to sign up or trial products. No contracts or catches.

Make it yours.

Add Premium content assets to your single account via one-time purchases in our Store.

Enjoy a full year of access to all of your assets and account features with any purchase.

Use your content assets with a host of built-in intelligent assessment, adaptive exam sims, custom exams, and more.

Work anywhere, on any device, anytime. Pick from light and dark themes and more.

Need something else for MOC? Just add it to your account. You buy assets once. Your single login contains everything.

Never worry.

Purchased assets remain in your one account and are kept up-to-date, including CME credit eligibility and annual materials. Useful all year.

After one year, simply renew your account access to ALL of your assets with a single annual membership fee (just $199/yr) - a fraction of your overall spend. Start. Stop. Renew when you want. It's ok. No re-buys!

Your specialized career resources will remain ever-ready in one spot, so you save time, money, travel, and stress every year. Nothing beats it. You'll see. Start now.

Questions? We're Here for You.

Ask any of our customers and they'll tell you we have the best customer service around. Live, US-based representatives can help you find the right solutions and get you rolling right away.

Sales & Upgrades

Product Inquires, Trials & Purchasing
Groups & Institutions
Current Customer Upgrades

Contact Sales

1-800-676-0822, Option 1

Support Services

Live Technical Support
User Guides, FAQs & Tutorials
CME & Account Support

Request Support

1-800-676-0822, Option 2